Privacy Policy

TaxPros.Online is committed to privacy and security, and to providing the best possible user experience for our online clients. We also strive to protect the personal and confidential information of those who use our online services of our website.

We utilize administrative, technical, physical, and online safeguards to protect your information submitted to us via our encrypted website. Our website is secured with industry-standard encryption protocols and we restrict access to your information to authorized personnel only. We partner with the IRS and state authorities to implement safeguards to protect your account.

Data Security:

In addition to identity authentication, vigorous monitoring, and other security processes, we encrypt your data while it is sent to our website. We use industry-standard Secure Sockets Layer (SSL) protocol which provides data encryption, message integrity, and server authentication. Our services are hosted on servers located in the United States and we only use service providers located in the United States. Our physical servers are kept under strict access control and 24/7 monitoring. In addition, we take pride in being Payment Card Industry compliant, ensuring that your payment information is also secure and safe.

Information Collection:

TaxPros.Online collects personal information from you when you voluntarily submit your information and tax documents through our website. This information may include your name, address, phone numbers, emails, social security numbers, date of births, driver licenses, payment data, income details, and other relevant tax-related data. We may also collect non-personal information such as device information, IP address, and browsing behavior. Due to the nature of the services we provide, we do not market our services to children under the age of 13.

Use of Information:

The information you provide is used solely for the purpose of preparing your income tax returns. Our team of TaxPros will have access to your documents in order to accurately complete your income tax returns. Once the returns are filed with the government agencies, the preparers that worked on your tax returns will no longer have access to your information. Only customer service managers will be able to access the information to deal with questions or concerns.

Your encrypted information is shared with the IRS and state authorities in the form of a tax return when efiling your returns. We will not share your personal information with any other third parties, unless required by law, or with your explicit consent. We do not allow third parties to place advertisements for their products or services on our website.

Secure Message:

We do not use e-mail or text messaging to send or receive any tax information or documents through the internet. Our website utilizes Secure Message to communicate with our clients. You will be notified by e-mail or text that a Secure Message is waiting for you on the encrypted website. This notification will not mention any tax information. The notification will contain a live link to give you access to the website and log you in automatically. Only the last link received will be active for a set period of time.

Retention of Information:

By using our website and submitting your personal information and tax documents, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy.

Your personal information will be retained so when you return in subsequent years, it can auto-populate the fields for faster entry of data.

If you request that we delete your account with us, we will permanently delete all information that we hold on our website connected to your account. This information will not be recoverable.

Use of Cookies:

We may use temporary cookies while you are logged-in to our website to securely identify you as a unique authorized user. This cookie is no longer valid once you log out or close your browser.